Dear customers,
Due to moving our website to the new platform your account has been updated. To access your account, kindly reset your password. You can find detailed instructions on how to reset your password here.
Please double check all information and if anything is inccorect, don't hesitate to contact us on mail: Thank you, Team Anna von Lipa

Password reset instructions

Dear customers,

we would like to inform you that our website has been migrated to a new platform, requiring an update to your account. To access your account, kindly request and reset your password.

Please note that this change only affects customer accounts created before the year 2024. If your account was created after this date, there is no action required.

If you encounter any issues or require assistance, please do not hesitate to reach out to us at

Steps to reset your password

  1. Password reset request

    To reset your password, go to our "Forgotten Password" page.

    Fill in your email address and click the "Submit" button.

    This action will trigger a new password reset request, and you can expect to receive an email in a few minutes. Ensure to check your spam/junk or similar folders as well.

    Password reset request form
  2. E-mail confirmation / login

    Upon receiving an email as per this example, kindly click the enclosed link. This action will grant you temporary access to your customer account (you will be logged in).

    Password reset email
  3. Password change

    Once successfully logged into your customer account, you will see a form similar to the one below.

    Enter your new password, scroll down the page below "Shipping addresses," and click the "Save" button.

    Password reset form
  4. Everything is complete!

    Once the password has been saved, you are all set and can continue using your customer account without any limitations.

If the password reset is not functioning as expected or if you encounter issues with any other matter, please do not hesitate to contact us at We are here to assist you.

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